Dreamquester is committed to respectful handling of personal information collected through our website, communications, and in-person consultations in New Zealand. This Privacy Policy outlines what we collect, how we use it, the lawful bases we rely on, and how we safeguard information. It applies to prospective and current clients, suppliers, and visitors who engage with our services, including jewelry design consultations, production coordination, and aftercare.
Information we collect
We may collect identity and contact details (such as name, email address, phone number, and postal address), project preferences (including ring sizes, style references, material choices, and budget ranges), and interaction data (messages, meeting notes, and feedback). When you browse our site, we may also collect device and usage data through cookies or similar technologies to understand aggregate performance and improve user experience.
How we use information
We use personal information to respond to enquiries, provide quotes, schedule consultations, draft concepts, manage production, deliver completed pieces, and support aftercare. We also use information to operate and improve the site, maintain security, and comply with applicable laws. With your permission, we may send occasional updates about studio news, materials guidance, and newly available designs; you can opt out at any time using the method described in those messages.
Lawful bases
Our processing relies on one or more lawful bases under New Zealand privacy law, including consent (for example, for newsletters), performance of a contract or steps prior to entering a contract (for consultations and orders), compliance with legal obligations (such as record keeping), and legitimate interests (such as improving services and maintaining security), balanced against your rights and expectations.
Sharing and international transfers
We may share information with trusted providers who support our operations, such as casting houses, stone setters, couriers, and IT service providers. These recipients are selected for their professionalism and are only given information required to perform agreed tasks. If information is transferred outside New Zealand, we take steps designed to protect it in line with relevant standards and contractual safeguards.
Retention and security
We retain information for periods aligned with project lifecycles, warranty support, and legal requirements. Security measures include restricted access, encryption where appropriate, and ongoing review of practices. While we seek to protect information, *** method of transmission or storage is entirely free from risk; we maintain controls intended to reduce exposure and to respond promptly if issues arise.
Your choices and rights
You can request access to, or correction of, your personal information. Where processing is based on consent, you can withdraw that consent. If you wish to make a request or raise a concern, please contact us using the details on the Contacts page. We will aim to respond within a reasonable timeframe and will explain our approach. Links throughout this site, including the Legal and About sections, provide context about our operations.
Cookies
Cookies help us understand site performance and tailor content. You can accept or decline optional cookies using the banner on our site. Essential cookies support basic functionality such as page navigation and security preferences.
Updates and contact
We may update this policy to reflect changes in law or practice. Material updates will be highlighted on this page with an updated effective date. For questions about this policy or how we handle personal information, reach out via phone at +64217934856 or email Dreamquester@gmail.com. Our studio address is 27A Kingdon Street, Ponsonby, Auckland 1011, New Zealand.
Effective date: 21 July 2026