Legal — Dreamquester
This page summarises your rights and our obligations under New Zealand law — including the Consumer Guarantees Act and distance‑selling rules. Read carefully before placing an order or commissioning bespoke work.
Consumer Guarantees (NZ)
Under the Consumer Guarantees Act 1993, goods and services supplied by Dreamquester must be of acceptable quality, fit for purpose, and match their description. For bespoke jewellery, we ensure materials, design and workmanship meet reasonable expectations agreed at the time of commission.
- Acceptable quality: free from minor defects and durable for a reasonable period.
- Fit for purpose: if you inform us of a particular purpose, we must supply suitable goods.
- Services: repairs, resizing or bespoke design work must be carried out with reasonable care and skill.
Distance & online orders
Orders placed via dreamquester.net are distance contracts. Before you contract we supply clear information about the item, price, shipping, and expected delivery times. For bespoke commissions we confirm designs and estimates in writing.
You have rights if goods are faulty or not as described — see the Consumer Guarantees section. For change-of-mind cancellations on bespoke items specific rules apply; see our returns policy below.
Returns, cancellations and refunds
Our policy aligns with NZ consumer law:
- If goods are faulty, not fit for purpose, or not as described — you are entitled to a repair, replacement or refund depending on the situation.
- For custom‑made or personalised jewellery (including engraved, bespoke sizing, or unique design pieces) we generally cannot accept change‑of‑mind returns once work has commenced. We make this clear in estimates and confirmations.
- If you cancel a commission before work starts we will refund amounts paid minus reasonable costs already incurred. Timing and deductions are disclosed in the order confirmation.
To raise a returns request, contact us with order details and photos (preferably assets/photos/dreamquester_6a5f2e69c17170.77798516.jpg showing the issue) — see the Complaints section below.
Warranty, care & repair
We warrant workmanship for a period of 12 months from delivery against manufacturing defects. This warranty does not cover normal wear and tear, accidental damage, loss, or misuse.
Repair options and estimates are offered for damage or wear beyond the warranty. We recommend regular professional cleaning and care; care instructions are supplied with each piece.
Materials & sourcing
Quick references
Statutory rights & timelines (NZ)
| Issue | Typical remedy | Usual timeframe |
|---|---|---|
| Minor defects | Repair or replacement | Within reasonable time |
| Major failures | Refund or replacement | Prompt on validation |
| Custom commissions (change of mind) | Usually not refundable once work begun | Depends on stage of work |
Complaints & dispute resolution
If you have a concern please contact us promptly so we can investigate and propose a remedy.
- Step 1 — Email Dreamquester@gmail.com or call +64 21 793-48-56 with order number, description and photos (attach up to 3 images — e.g. assets/photos/dreamquester_6a5f2e69c171a0.04650344.jpg).
- Step 2 — We will acknowledge within 5 business days and propose next steps (repair, collection, return or replacement).
- Step 3 — If unresolved, you may seek independent advice from the Citizens Advice Bureau or the Commerce Commission; alternative dispute resolution may be available.
Company details
Dreamquester is a New Zealand jewellery designer and manufacturer operating from 27A Kingdon Street, Ponsonby, Auckland 1011.
- Trading name: Dreamquester
- Contact: +64 21 793-48-56
- Email: Dreamquester@gmail.com
- NZBN / company registration: available upon request
Consumer resources (NZ)
For independent information about your rights in New Zealand see:
This page is for information only and does not replace the full text of New Zealand legislation.